We're happily based in state of Arizona in the USA
Because we ship directly from our factories in a few different overseas locations, your item may take 3-6 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking if a week or so after your order has been placed) :)
We offer international shipping options too - no matter where you are, you can buy from us!
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
No worries! Contact Us and we'll help guide you through the process - you need to ship it back to us...
Orders from March 2018 may be required to pay VAT upon delivery of your product - Each European Country has their own VAT required for online purchases and this PandaBlue has no control over or ability to assist with.
VAT is the sole responsibility of the buyer, please contact your local post/mail office for more information regarding the VAT amount and how this can be paid when you pick up your package.
NO REFUNDS WILL BE ISSUED DUE TO VAT NOT BEING PAID. PLEASE UNDERSTAND YOUR VAT REQUIREMENTS CAREFULLY BEFORE ORDERING AS PANDABLUE WILL NOT REFUND BASED ON VAT.
VAT IS THE SOLE RESPONSIBILITY OF THE BUYER.