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FAQ's

WHERE ARE YOU BASED?

We're happily based in state of Arizona in the USA

HOW DOES SHIPPING WORK?

Because we ship directly from our factories in a few different overseas locations, your item may take 3-6 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking if a week or so after your order has been placed)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact Us and we'll help guide you through the process -  you need to ship it back to us...

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